We are committed to bringing you only the authentic, genuine and recently produced products. We source our products directly from our partner brands in Korea and/or with their official and verified distributors.

Thank you for shopping with us! We will keep you updated on the status of your order using the following:

1. Order confirmation
You will receive an order confirmation e-mail within an hour after placing your order.

2. Shipment confirmation
Once your order has shipped, we will send you an e-mail with your tracking number. To track your package, simply click on the link provided within the e-mail.

NOT RECEIVING YOUR CONFIRMATIONS?
If you didn’t receive that e-mail, please check your Spam folder and see if you can locate it (Please mark “Not as Spam” to receive the emails directly into your Inbox). This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information. Please contact us at info@rosekoreanbeauty.com if u are still unable to locate your confirmation e-mail.

We accept Visa, MasterCard, American Express, Maestro, iDeal, Bancontact, Paypal, Apple Pay and Google Pay.

Discount codes can be applied to your order at Checkout. Enter your discount code into the field on the right side, above your cart total. Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to payment method.

Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers. 

Only one discount code will apply at checkout. Offers cannot be combined.

We are always trying to add popular Korean skincare products to our online store. If you have any suggestions for an item or a brand, we would like to hear from you!

Please email us your recommendations at info@rosekoreanbeauty.com and we will try to bring those brands to Rosekoreanbeauty.

Oh no, we’re so sorry to hear this! Please send us an email at info@rosekoreanbeauty.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!

Please email us at info@rosekoreanbeauty.com as soon as possible with the subject line "Change my order" or "Cancellation" and your full name and order number. We’ll let you know what we can do!  

We’re sorry you didn’t love your new products! We want you to love your experience with Rosekoreanbeauty and K-beauty as much as possible, which is why we’re here to help.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened and unused and in its original packaging. In the case of damaged items, please send a picture to us at info@rosekoreanbeauty.com. Unfortunately, we are unable to refund your original shipping
charges.

If you come across any trouble with our return process or have any questions, please reach out to us.

Oh no, we’re so sorry to hear this! Please send us an email at info@rosekoreanbeauty.com with your order number, full name and an image of the damaged, incorrect, missing item and we’ll be happy to help you!

We currently deliver to Belgium, The Netherlands, Germany, Luxemburg, France, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Finland, Greece, Hungary, Italy, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden and Switzerland.

International shipping cost will be calculated based on your address at checkout. We ship using DHL Parcel Connect or DPD.

We ship Monday through Friday within 48 hours from Belgium, except during public holidays. During periods of high volume, order shipment may be slightly delayed.

As soon as your order has been shipped, you will receive a Track & Trace code by email. With this code you can track your order.

Please contact us at info@rosekoreanbeauty.com as soon as possible if you cannot receive your parcel at this address.

Rosekoreanbeauty will not be held responsible for packages that could not be shipped to their destination due to an incorrect or undeliverable address. It is the responsibility of the customer to review their shipping address and
information for accuracy before completing the purchase. Refunds or exchanges will not be issued based on an incorrect address.

If a package is shipped back to Rosekoreanbeauty due to an incorrect/ undeliverable address, shipping charges will not be refunded.

Customs fees, tariffs or duties are not included in pricing. Please note that once your parcel has entered your country’s postal system, any holds, and/or charges put on by Customs Clearance are beyond our control and we are not responsible for payment of custom charges. The responsibility lies with the customer.